F.A.Q

+ Where is the service currently available?

Currently, KidzJet provides service in all of San Francisco Bay Area counties. Additionally, we will be operating in the Los Angeles area soon!
Please ask your school to join the rideshare program!

+ What is KidzJet all about?

KidzJet is a safe, reliable and affordable transportation service for kids aged 4-17. Our #1 priority is children and their safety.

+ Do I have the flexibility of changing my child’s destination schedule?

Routes are made according to seats reserved and must be prearranged. Schedule changes will require a new service agreement and the approval of KidzJet.

+ Do you provide last minute services?

Yes, we would be happy to help out. However, any last minute reservations are subject to availability of resources.

+ What happens if my child has an emergency and needs to be picked up early?

In the event of a non-life threatening emergency, we will pick up your child and take him/her to the destination of your choice, subject to availability of resources. All necessary paperwork must be completed.

+ What if I need to cancel a pickup?

All cancellations must be requested and confirmed 4 hours prior to the scheduled time, otherwise an additional fee will be charged.

+ Is there a specific order in which children will arrive at their destination?

Based on the destinations, routes are be mapped by our operations team to provide a short travel time. Temporary changes to a route may be made based on traffic conditions or other special circumstances, if needed. Our goal is to transport your kids in a safe and reliable manner.

+ Do I need to inform the school of anything?

Yes, please inform the school that KidzJet drivers have authorization to pickup your child.

+ What can children do while riding on the shuttle?

Children will be able to chat, make new friends. We provide books upon request.